Privacy Policy Statement

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Advocate for Me collects and holds personal and health information that is necessary to provide services and undertake the business functions as an support service provider. Sensitive information will be collected with consent of the individual and Advocate for Me is committed to protecting your personal information.

Advocate for Me is subject to the Privacy Act (Commonwealth) 1988, Privacy and Personal

Information Protection Act (NSW) 1998, and the Privacy Amendment Act (Commonwealth) 2004 and the Privacy Amendment (Enhancing Privacy Protection) Act 2012. The organisation will follow the guidelines of the Australian Privacy Principles in its information management practices.

However, information that is directly related to a current or former employment relationship between Advocate for Me and an employee record held by Advocate for Me is explicitly exempt from the obligations of the Privacy Act.

To ensure the protection of the information gathered, all Staff sign a Confidentiality Agreement and Code of Conduct. Staff are also bound by the Staff Confidentiality Policy.

The following principles set out how Advocate for Me manages personal information:

Open and Transparent Management and Collection of Personal Information 

Advocate for Me may collect and hold information about a range of persons it comes into contact with, including:

• clients, prospective clients, business associates and their employees

• job applicants

• suppliers and their employees

• Contractors and individuals who visit the Advocate for Me web site

Advocate for Me only collects and holds personal information that is necessary for it to provide you with the services you are seeking, or otherwise to enable it to operate its business so as to carry out its function as a service provider of disability support services.

The personal information Advocate for Me collects and holds about you depends on your interaction

with Advocate for Me. It may include:

• your contact details, including your name, organisation, occupation, job title, address, phone

number, facsimile number and email address;

• details of your qualifications, membership of professional associations, interests and expertise;

• referral information;

• information you give Advocate for Me in the course of your relationship with Advocate for Me as a client, prospective client, prospective employee or supplier;

• information Advocate for Me obtains from you or other persons in the course of providing services for you or your employer;

• where necessary, financial information; and

• where necessary, health information.

Generally, Advocate for Me will collect and hold your personal information for the purpose of:

• providing services to you or someone else you know;

• providing you with information about other services that Advocate for Me offers that may be of interest to you;

• providing you with information relevant to the operation of our business;

• facilitating Advocate for Me internal business operations, including the fulfilment of any legal requirements;

• analysing Advocate for Me services and customer needs with a view to developing new and/or improved services, including market research, which may be conducted by an external organisation contracted to Advocate for Me;

• contacting you, in the case of an emergency involving someone else you know; and

• contacting you to provide a testimonial for Advocate for Me.

Personal information will generally be collected by Advocate for Me directly from you, or from a referral agency to which you have provided consent. There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you.

If the personal information you provide to Advocate for Me is incomplete and/or inaccurate, Advocate for Me may be unable to provide you, or someone else you know, with the services you, or they, are seeking.

Website

When you access Advocate for Me web site, Advocate for Me may collect additional personal information about you, including:

• the date and time of your visit

• the pages you visited and documents downloaded

• your internet service provider

• the address of the web site you came from (if you accessed the web site via a link from another site (such as a search engine)

• your IP address (that is, the single numerical address for your computer on the internet, and/or domain name (that is, the textual address for your location on the internet which corresponds to your IP address, which the internet computers can read).

Also, Advocate for Me website may at times use cookies. A cookie is a message given by a web server (that is, a computer that delivers or serves up pages on the world wide web such as https://advocateforme.com.au to a web browser (that is, software, such as Microsoft Internet Explorer, used to locate and display pages on the world wide web). The web browser stores the message in a text file. The message is then sent back to the web server each time the web browser requests a page from the web server.

Cookies do not identify you personally, but they may link back to a database record about you.

Advocate for Me may use cookies to monitor usage of Advocate for Me website and to create a record of visits to Advocate for Me website and what pages are viewed so that Advocate for Me may operate its business more effectively. If you do not wish to receive cookies, you may be able to adjust the settings of your web browser to refuse them.